Complaints Procedure

We always aim to provide excellent customer service and when that doesn’t happen, we want to know, so we have set out our Complaints Procedure. Listening to you and learning from what you have to say will help us get it right next time, and we appreciate your help to do this. If you are not happy with service that you have received, or you want to make a complaint, please contact:

Complaints Department, Mainly Mortgages Ltd, Regent House Business Centre, 13-15 George Street, Aylesbury, HP20 2HU. Telephone: 0330 159 6627

Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 020 7964 1000